WHITE GLOVE DELIVERY
SERVING DC, MD & VA SINCE 1981
Delivery & Installation services
Our OMX White Glove delivery services consist of professionally-trained project managers and installation teams to provide you an experienced and certified resource to receive, deliver and install your high-end and valuable furniture and equipment. Starting with receiving and inspection, through to final installation and removal of packaging, our White Glove team handles the most custom requests with professionalism and accuracy. Our expert services are perfect for interior designers, model homes, appliance delivery/installation, architecture firms, art brokers and more.
We will receive, inspect and inventory all furniture, artwork and IT/AV deliveries from the manufacturer and notify you immediately of any damage or discrepancies. When ready, our trained team will deliver and install items at your schedule with little disruption to your office environment. Temporary storage of your items is available until a convenient install date is determined by you.
INTERIOR DESIGN & ARCHITECTURE
We work with many residential and commercial interior design clients to receive, inspect and inventory (including photos of any damage) all furniture, household goods and equipment. Once recorded in our cloud-based Warehouse Management System (WMS), we can safely and securely store items as long as needed prior to final delivery. Our installation team will work with the designer on-site to ensure everything is placed exactly as required, removing all packaging upon completion.
Save time and money by outsourcing your warehousing needs to us. We’ll receive, store and deliver your store furniture and appliances to your customers on-demand. With our quick cross-docking capabilities and temporary storage, our flexible warehousing solutions can be customized to fit your business’ needs.
FREQUENTLY ASKED QUESTIONS
8:30am – 5:00pm
We have two temperature-controlled warehouses. Our 25,000 square foot warehouse includes 10 loading dock spaces with two dock levelers in place. Our 11,000 square foot warehouse includes 2 loading dock spaces. Both warehouses are fully racked and can be accessed by our staff Monday through Friday between 8am and 5pm. We receive deliveries between 9am-4pm (8:30am at the very earliest and 4:30pm at the very latest) with no prior scheduled appointments necessary. When received, all items are inventoried and placed in our warehouse racks on pallets if possible, or on dedicated floor space. We charge warehouse space for all items held over 14 days, billed monthly.
All items are received and logged into our system which includes the packaging condition. Information is emailed to the customer the minute a delivery is received at one of our docks. Information is then put into our warehouse management software that includes pictures and other pertinent information pertaining to the delivery/items themselves.
Yes. If an item is received by OMX in damaged packaging, the item will be opened without customer’s request for quality inspection and brought to the customer’s attention free of charge. Customer is then responsible to report any damage to the provider/shipper.
All items remain boxed until the day of the delivery. Items are unboxed at the customer’s place of business or residence.
Yes, we offer delivery, installation and debris removal.
If an item is received damaged from a carrier, the customer will be notified by email. It is the customer’s responsibility to follow up with the shipper/vendor on how to address the item. Note that sometimes boxes may appear undamaged but may have damaged contents in them. It is the customer’s responsibility to request items be open and inspected.
We typically respond to all emails within 24 hours. We do not schedule deliveries with the end users. If it is requested that we schedule the delivery with the end user, additional admin fees will apply.
We use a program called Foxwyn for inventorying all of our items. Items are entered into Fox and organized by specific project and delivery status. Each customer receives a login and can view their current inventory at any time. They can see the day it was received, the condition of the item, quantity and shipping company. This information is also sent to customers via email as it is received by our warehouse. Each customer will have a main folder which will include any subfolders for specific projects. All white glove clients are provided a unique login where they can track inventory, see photos, check delivery status, and organize inventory to their liking.